01
Returns
Return Policy
Last Updated: 20 October 2024
Thank you for shopping with us! We hope you’re thrilled with your purchase. However, if you need to return an item, we’re here to help.
1. Return Window: You have 15 days from the date of delivery to initiate a return.
2. Eligibility: To be eligible for a return, items must meet the following criteria:
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Be in the same condition as received.
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Not be a final sale item or otherwise marked as non-returnable.
3. How to Return: To start a return, please follow these steps:
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Contact our customer service team at john@sunsetchessclub.com or to request a return authorization.
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Provide your order number, the item(s) you wish to return, and a brief reason for the return.
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Once your return is authorized, you will receive instructions on how to send back the item(s).
4. Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $50.
5. Refunds: Refunds will be processed once the returned item(s) are received and inspected. You will be notified via email when your return is approved or if there are any issues. Refunds will be issued to the original payment method within 5-7 business days of approval.
6. Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the replacement.
7. Non-Returnable Items: Certain items are not eligible for return, including but not limited to:
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Gift cards
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Personalized items
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Sale or clearance items
8. Contact Us: If you have any questions or concerns regarding your return, please reach out to our customer service team at john@sunsetchessclub.com
Thank you for your understanding and cooperation. We value your business and are here to assist you!
02
Privacy
Privacy Policy
Last Updated: 20 October 2024
True Sunset LLC ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sunsetchessclub.com (the "Site") and make purchases from our online store.
By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our Site.
1. Information We Collect
1.1. Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as:
Name
Email address
Phone number
Shipping and billing addresses
Payment information (e.g., credit card numbers)
1.2. Non-Personal Information: We may collect non-personal information about your visit to our Site, including:
IP address
Browser type and version
Device type
Referring website
Pages visited and time spent on the Site
1.3. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze usage patterns. Cookies are small files placed on your device that help us remember your preferences and improve our services.
2. How We Use Your Information
2.1. To Process Transactions: We use your personal information to process and fulfill orders, manage your account, and communicate with you about your purchase.
2.2. To Improve Our Services: We analyze non-personal information to understand how users interact with our Site and to improve our services and user experience.
2.3. To Communicate with You: We may use your contact information to send order confirmations, updates, promotional offers, and other information related to our products and services. You can opt out of marketing communications at any time.
2.4. To Ensure Security: We use information to monitor and prevent fraud, unauthorized transactions, and other activities that may compromise the security of our Site.
3. How We Share Your Information
3.1. Service Providers: We may share your information with third-party service providers who assist us in operating our Site, processing payments, fulfilling orders, and managing marketing campaigns. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.
3.2. Legal Requirements: We may disclose your information if required to do so by law or in response to legal requests, such as court orders or subpoenas.
3.3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction. We will notify you of such changes and how they may affect your information.
4. Data Security
4.1. Security Measures: We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
4.2. User Responsibilities: You are responsible for maintaining the confidentiality of your account credentials and for promptly notifying us of any unauthorized use of your account.
5. Your Rights and Choices
5.1. Access and Correction: You have the right to access, update, or correct your personal information. You can do this by contacting us directly.
5.2. Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by contacting us.
5.3. Data Deletion: You may request the deletion of your personal information by contacting us. We will process such requests in accordance with applicable laws and regulations.
6. Children’s Privacy
6.1. Age Requirement: Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child, we will take steps to delete that information.
7. Third-Party Links
7.1. External Sites: Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of these third-party sites.
8. Changes to This Privacy Policy
8.1. Modifications: We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with an updated effective date.
8.2. Notification: Your continued use of our Site after any changes to the Privacy Policy constitutes your acceptance of the revised policy.
9. Contact Us
9.1. Questions and Concerns: If you have any questions about this Privacy Policy or our data practices, please contact us at:
True Sunset LLC
Sunset Chess Club
Thank you for trusting us with your personal information. We are committed to protecting your privacy and providing a secure shopping experience.
03
Terms and Conditions
Terms and Conditions
Last Updated: 20 October 2024
Welcome to Sunset Chess Club
These Terms and Conditions ("Terms") govern your use of our website sunsetchessclub.com (the "Site") and the purchase of products from True Sunset LLC (the "Company," "we," "us," or "our"). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site.
1. Products and Services
1.1. Product Descriptions: We strive to ensure that our product descriptions and images are accurate. However, we do not guarantee that the information is complete, reliable, or error-free.
1.2. Availability: All products are subject to availability. We reserve the right to limit the quantity of products we sell and to discontinue products at our discretion.
2. Orders and Payment
2.1. Order Process: To place an order, you must provide accurate and complete information. After placing an order, you will receive a confirmation email with details of your purchase.
2.2. Payment: Payment must be made in full at the time of purchase. We accept various payment methods as specified on our Site. You are responsible for ensuring the accuracy of payment information.
2.3. Pricing: All prices are listed in USD and are subject to change without notice. Taxes and shipping fees, if applicable, will be added to the total amount due.
3. Shipping and Delivery
3.1. Shipping Policy: We will make every effort to ship your order promptly. Estimated delivery times are provided on our Site and are not guaranteed.
3.2. Shipping Costs: Shipping costs are calculated based on the delivery method and destination. These costs will be displayed at checkout. Free Shipping is estimated to be between 6-10 Calendar Days (NOT BUSINESS DAYS).
3.3. Delivery Issues: We are not responsible for delays caused by factors beyond our control, such as weather conditions, postal strikes or similar issues. However, if you experience significant delays and have not received your order after 15 days of the order shipping you reserve the right to cancel your order for a full refund.
4. Returns and Refunds
4.1. Return Policy: We accept returns within 15 days of receipt, provided that the products are unused and in their original packaging. Please refer to our Return Policy Page for detailed instructions on how to return items.
4.2. Refunds: Refunds will be processed to the original payment method within a few days of receiving the returned items. Shipping costs are non-refundable unless the return is due to a mistake on our part.
4.3 Printing error: In the event of a printing error, you are entitled to a free reprint of your product. If a reprint is not possible you will receive a full refund for your order total.
**5. Account and Security
5.1. Account Creation: You may need to create an account to make purchases on our Site. You agree to provide accurate and complete information and to update your account information as needed.
5.2. Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.
6. Intellectual Property
6.1. Ownership: All content on our Site, including text, images, logos, and trademarks, (unless otherwise stated in the item description) is the property of True Sunset LLC or its licensors and is protected by intellectual property laws.
6.2. Use of Content: You may not reproduce, distribute, or create derivative works from any content on our Site without our prior written consent.
7. Limitation of Liability
7.1. Disclaimer: Our Site and products are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the operation of our Site or the accuracy of product information.
7.2. Limitation of Liability: To the fullest extent permitted by law, True Sunset LLC shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Site or products.
8. Privacy and Data Protection
8.1. Privacy Policy: Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Site, you consent to the practices described in our Privacy Policy.
9. Governing Law and Dispute Resolution
9.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the United States of America and its territories.
10. Changes to Terms
10.1. Modifications: We reserve the right to modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our Site constitutes your acceptance of the revised Terms.
11. Contact Us
11.1. Customer Service: If you have any questions or concerns about these Terms or our products, please contact us at:
True Sunset LLC
Sunset Chess Club
Thank you for shopping with us!